Privacy Policy

Last updated: 23 September 2026

Identity and role of the data controller

theatrexel acts as the data controller for personal data processed through this website. We are responsible for determining the purposes and means of processing your personal data in connection with our services providing professional video operation, live signal management, content distribution, camera work, and reliable high-quality feeds for news programmes and television broadcasting.

Scope of the notice and the people it covers

This privacy notice applies to all visitors to our website, individuals who contact us via the contact form, and any other persons whose personal data we process in the course of our commercial activities based in the United Kingdom. It does not apply to data processed in the context of employment or other internal company matters.

Categories of personal data and sources

We collect personal data such as name, email address, telephone number and any message content submitted through the contact form. Additional data may include IP address, browser type, device information and usage data collected automatically through cookies and similar technologies. Data is obtained directly from you when you submit a form or interact with the site, and indirectly through analytics tools and service providers.

Purpose-by-purpose explanation of processing and legal basis

We process contact details to respond to enquiries on the basis of legitimate interests in maintaining business communications. Usage data is processed to improve website functionality and user experience under legitimate interests. Where consent is obtained through the cookie banner, we process data for analytics and marketing purposes on the basis of consent. Compliance with legal obligations forms the basis for any processing required by UK law.

Whether providing data is required and consequences

Providing contact information through the form is voluntary, but without it we may be unable to respond to your enquiry. Certain technical data is collected automatically; refusing cookies via browser settings may limit some site features but will not prevent use of the contact form.

Cookies and similar technologies

We use cookies and similar technologies to enable essential site functions, analyse traffic and remember preferences. Please refer to our separate Cookie Policy for detailed information on the types of cookies used and how to manage them.

Processors, service-provider categories and disclosures

We engage service providers such as hosting companies, email delivery services and analytics platforms acting as processors under contract. Personal data may be disclosed where required by law, regulation or court order, or to protect our rights and the rights of others.

International transfers and safeguards

Some processors may be located outside the United Kingdom. In such cases we rely on appropriate safeguards including UK adequacy regulations or standard contractual clauses approved by the Information Commissioner’s Office to ensure an adequate level of protection.

Retention periods and criteria

Contact form data is retained for up to two years after the last communication to allow follow-up and maintain records. Usage and analytics data is retained for up to 26 months. Retention periods may be extended where necessary to comply with legal obligations or resolve disputes.

Security and data-minimisation practices

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration or loss. Data collection is limited to what is necessary for the stated purposes, and access is restricted to personnel who require it for their roles.

Data-subject rights and exercising them

You have the right to access, rectify, erase, restrict processing, port data and object to processing of your personal data. To exercise these rights please contact us using the details on our Contacts page or by emailing [email protected]. We will respond within one month, subject to any lawful extensions.

Right to withdraw consent and object to direct marketing

Where processing is based on consent you may withdraw it at any time by adjusting cookie settings or contacting us. You may also object to direct marketing at any time by using the unsubscribe mechanism or by writing to [email protected].

Right to complain to the supervisory authority

If you are dissatisfied with our handling of your personal data you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority, via their website or by post to their office in Wilmslow.

Children or age restrictions

Our services are directed at professional users and organisations in the broadcasting sector. We do not knowingly collect personal data from children under 18. If we become aware that data from a child has been collected we will delete it promptly.

Automated decision-making and profiling

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals.

Policy changes and effective date

We may update this privacy policy from time to time to reflect changes in law or our practices. The current version will always be available on this page with the last updated date clearly stated. Continued use of the site after changes constitutes acceptance of the revised policy.